Frequently Asked Questions | Premium Inflatables
FREQUENTLY ASKED QUESTIONS | FAQ's
Welcome to Premium Inflatables' FAQ page! Here, we answer all the most common questions about our bouncy castle hire services, policies, and safety standards. If you have further queries, contact us via WhatsApp at 07482511995 or email info@premiuminflatables.co.uk.
1. Why do you have a strict ‘No Face Paint’ policy?
We have a strict no face paint policy because face paints permanently stain our inflatables and soft play, which impacts their appearance and hygiene for future customers. We kindly ask that no face paint is used at any event where our inflatables or soft play are hired.
2. Required Access For Inflatable Events Package Hire | Set Up | Pack Away
| School Fetes & Events | Corporate Events | Fundraisers | Community Events | Weddings |
3. Can you deliver to venues and halls?
Yes! We regularly deliver to venues and halls across Yorkshire, including Leeds, Wakefield, Wetherby, Selby, Harrogate, and Barnsley.
Delivery Details:
- We require 30 minutes before your party starts to set up the inflatable(s).
- We also need 30 minutes after your party ends to pack away.
Example:
- If your party starts at 2:00 PM and ends at 4:00 PM, we would need access to the hall by 1:30 PM for setup and until 4:30 PM to pack away.
- If you have access to the hall earlier or for longer, even better!
Height Restrictions for Indoor Venues:
Many indoor venues have specific height restrictions. To assist you, we’ve created a comprehensive Indoor Venue Directory for Leeds, Wakefield, Selby, and Barnsley. In each listing, we show exactly which inflatables will fit in that venue.
Visit our directory for:
4. Can you deliver to homes?
Absolutely! We deliver to homes across Yorkshire with the following process:
- Deliveries begin from 7:00 AM, ensuring all inflatables are set up before your event starts.
- The maximum booking slot available on our website is 8 hours.
- Our last free collections are at 7:00 PM.
Multi-Day Hire:
Want to hire an inflatable for more than one day? Multi-day hire is available on request. Contact us for details.
Can I hire inflatables overnight?
Yes! Overnight hire is available for an additional £50. This guarantees your inflatable will stay at your property overnight, with collection scheduled for the next morning. We require access from 7am for any next day collections and up to 10pm to collect our inflatables in.
Need more information or have any more questions regarding overnight hires? please kindly use our Contact Form or alternatively see our details below
- Call our office on: 0113 460 1386
- Mobile / WhatsApp / iMessage Text - us on: 07482511995
- Email us at: info@premiuminflatables.co.uk
- Our office is open 7 days a week from 6am to 10pm
You are always welcome to leave us a message 24 hours a day.
5. What happens if the weather is bad?
Your safety is our priority. If bad weather, such as strong winds or heavy rain, is forecasted, we may need to cancel the booking for safety reasons. We’ll keep in touch with you in the lead-up to your event to discuss options, including rescheduling or a refund.
Rain Covers:
All our inflatables come with built-in rain covers, leaving only the front step exposed during light showers. These covers are stitched securely into the side walls and rear wall for maximum protection.
Wind Safety:
Inflatables must not be operated in wind speeds exceeding 24mph, including gusts, as per the Health & Safety Executive (HSE) guidelines. We constantly monitor weather conditions to ensure compliance.
6. What should I do if my garden has obstructions?
To ensure a smooth setup process, please ensure the area is free from:
- Dog & Cat waste
- Wheelie bins
- Swings, trampolines, or large toys | Climbing Frames
- Overhanging trees or branches
If we arrive and the area is not clear, we may not be able to set up the inflatable.
7. I’m not sure what will fit in my garden. What should I do?
If you’re unsure whether an inflatable will fit in your garden:
- Take a photo of your garden from a distance, ensuring the full space and boundaries are visible.
- Send it to us via WhatsApp at 07482511995, and our team will recommend the best options for your space.
We offer a wide range of inflatables, including:
8. What areas do you cover?
We cover a wide area across Yorkshire, including (but not limited to):
- Leeds
- Wakefield
- Wetherby
- Selby
- Harrogate
- Barnsley
What happens if the postcode or delivery area is not listed?
If your postcode isn't listed on our website, please contact us! We're happy to deliver Nationwide for certain bookings. Get in touch for more information.
Nationwide Delivery:
If your postcode or area isn’t listed, please contact us! We offer nationwide delivery for certain bookings.
9. Do you offer team-building packages?
Yes! We have a dedicated category for team-building games, including obstacle courses, interactive challenges, and more. These are ideal for corporate events, schools, or community groups. View our team-building packages.
Providing inflatables for corporate events?
Absolutely! We cater to corporate events, team-building activities, and school events across Yorkshire. Popular options include:
Custom packages can also be created to suit your specific requirements.
10. Can inflatables be set up on hard-standing surfaces?
Yes, we can set up inflatables on tarmac and concrete, provided we drill and bolt the inflatable securely.
Key Points:
- Drilling and bolting meet all safety requirements set by the Health & Safety Executive (HSE).
- We cannot set up on block paving, slabs, or tiles, as these surfaces are not secure.
11. How far can cables extend from a UK mains power source?
Cables for UK mains power can safely extend up to 40 metres from the inflatable’s setup location.
If the distance exceeds 40 metres, you’ll need to hire:
We are specialists in generator hire, and some of our event packages even include generators.
12. Are your inflatables insured and safety checked?
Yes! All our inflatables come with:
- Public Liability Insurance up to £5 million.
- Regular safety inspections as per EN14960 standards.
We also follow all regulations set by the Health & safety Executive (HSE) to ensure your safety.
13. How are your inflatables cleaned and maintained?
We take hygiene seriously. After every hire, inflatables are:
- Thoroughly cleaned with antibacterial solutions.
- Inspected for wear and tear to ensure they’re in top condition.
14. Can a bouncy castle be used indoors?
Yes, all our bouncy castles can be used inside as well as outside. You just need to check the height of the ceiling to ensure there is enough clearance. Our Children's castles are about 9.5 feet tall and fit inside most community centres and hire venues. Our adult castles are taller, so please verify the venue’s ceiling height before booking.
15. How long does it take to set up and pack away?
On average, it takes 30 minutes to set up or pack away an inflatable. However, this can vary depending on the size and type of the inflatable.
- Larger packages, such as our famous Adrenaline Package, require at least 90 minutes for setup and a full safety briefing.
- Please allow extra time if you’ve booked one of our event packages here.
Contact Us
If you still have questions, our team is here to help:
Premium Inflatables Your Trusted providers for Bouncy Castle & Inflatable Action Games Hire. A Team of Qualified Certified Passionate Professionals delivering a 100% Five-Star Review Rated Premium Service. Check out our Google Reviews!!